Returns/Exchanges

Returns & Exchanges

We offer exchanges and store credit on eligible items. We do not offer refunds.

How to start a return or exchange
Start your request through our returns portal within 7 days of delivery using your order number and email. You'll get updates on the status of your request along the way.

Eligibility
Items must be new, unworn, unwashed, and unaltered with tags attached. Footwear must be returned in the original box, free of damage and shipping labels. Box damage alone does not qualify for a return or exchange.

Final sale items
Items purchased on sale or with a discount code, as well as items labeled final sale, special or limited release, promotional/markdown, or mystery box, are final sale and can't be returned or exchanged.

Return shipping
If you added Checkout+ (free returns + package protection) at checkout, your return label is free. Otherwise, the cost of the return label will be deducted from your store credit or exchange.

Wrong or damaged items
If you received the wrong item or it arrived damaged, start a request in the portal and upload a photo. Our team will review it, and we'll cover the return label.

Lost, stolen, or damaged packages
Orders with Checkout+ are protected against loss, theft, and damage in transit. File a claim through the same returns portal.

International orders
Returns are only available online for US orders. International customers can email support@soleplayatl.com with their order number.

In-store purchases
Items bought in our stores can't be returned through the online portal.

For more information, please read our Terms and Conditions. Questions? Email support@soleplayatl.com.