Refund policy
Return and Exchange Policy
• All purchases are considered final sale. We are unable to facilitate returns or exchanges for orders that have received the correct item.
• Once an order is submitted, We can not make modifications, updates, or changes to the
order, including names, address information, or payment details.
• Please note that box damage does not meet the criteria for a return, exchange, or partial refund.
• Kindly be aware that purchases made in physical stores cannot be returned through our online platform.
• To initiate the return process for an online order, we kindly request you to contact our dedicated customer service team via email - info@soleplayatl.com
• Please be advised that we reserve the right to decline returns or exchanges based on our discretion.
• Unauthorized returns will not be processed. Should an item be sent back without prior
communication with our customer service, we retain the right to disregard the return and withhold any potential refund.
• Potential grounds for the approval of a return or exchange for your order include
instances such as receiving an incorrect item or obtaining an item in the wrong size.
• Items must be returned in the following condition:
• New Condition
• Unworn, unwashed, unaltered
• Tags must be attached (when applicable)
• If you are returning shoes or other footwear, the original box must be included, free of damage and shipping labels.
• All purchases are considered final sale. We are unable to facilitate returns or exchanges for orders that have received the correct item.
• Once an order is submitted, We can not make modifications, updates, or changes to the
order, including names, address information, or payment details.
• Please note that box damage does not meet the criteria for a return, exchange, or partial refund.
• Kindly be aware that purchases made in physical stores cannot be returned through our online platform.
• To initiate the return process for an online order, we kindly request you to contact our dedicated customer service team via email - info@soleplayatl.com
• Please be advised that we reserve the right to decline returns or exchanges based on our discretion.
• Unauthorized returns will not be processed. Should an item be sent back without prior
communication with our customer service, we retain the right to disregard the return and withhold any potential refund.
• Potential grounds for the approval of a return or exchange for your order include
instances such as receiving an incorrect item or obtaining an item in the wrong size.
• Items must be returned in the following condition:
• New Condition
• Unworn, unwashed, unaltered
• Tags must be attached (when applicable)
• If you are returning shoes or other footwear, the original box must be included, free of damage and shipping labels.
